Building AI agents for e-commerce & DTC brands

​Join us on the evening of November 6 in the Lower Haight for Japanese food and a hands-on session exploring how AI agents are transforming support for consumer and e-commerce brands.

​We’ll cover the essentials of setting up reliable support flows that don’t just deflect tickets but drive revenue. Topics include:

• ​Crafting prompts and instructions tailored for B2C scenarios

• ​Building customer service agents for TikTok Shops

• ​Building agents that handle returns, product recommendations, and order tracking end-to-end

• ​Setting up guardrails and evals for consistency and safety

​The focus: practical frameworks and examples that e-commerce operators, founders, growth leaders, and customer experience teams can use immediately. Short Q&A at the end.

​We’re keeping it small, only 20 spots, to make space for real collaboration and open conversation about the unique challenges of AI in consumer-facing support.

​⏰When: 6:00 PM to 8:00 PM, November 6, 2025

​🍣What: Sushi night

​Where: Lower Haight, San Francisco (exact address to be shared after RSVP)

​About 14.ai

​ 14.ai is a Zendesk alternative built from the ground up for AI agents. The Cursor for customer support.