AI Agents in action: the urgent need to unify data for AI-driven support automation

​Does your AI have a brain to act?

Today’s AI tools for support are great at summarizing conversations or retrieving help articles. But when it comes to actually resolving repetitive issues or executing standard steps within support workflows, much of the execution still falls back on your teams.

​The problem isn’t the AI itself, it’s the siloed data behind it.

​To drive real ROI, AI needs more than a model; it needs unified context.

​In this session, we’ll move past the hype to discuss the critical and strategic need for a unified data foundation – the missing link required to transform AI from a basic chatbot into a true digital teammate capable of autonomous, end-to-end support automation. You’ll learn: 

• ​Why 95% of AI initiatives stall 

• ​How unified data enables AI agents to automate up to 85% of tickets and reduce MTTR by 4x.

• ​What action-oriented AI looks like in real support workflows

​No hype. Just a clear look at how unified data powers AI agents that actually get work done.