Beyond Burnout: Scaling the AI-Driven Service Desk without Adding Headcount

​If you lead a Service Desk team, you already know what the pressure feels like. Ticket backlogs are growing. SLA targets are harder to hit. Your team is stretched, and the burnout is real. Meanwhile, headcount and budget aren't moving

​AI keeps coming up as the answer, but most of it stops at answering questions. The harder problem is finding tools that actually take action, resolve the ticket, reset the password, route the request, without adding more for your team to manage.

​On March 26th, we're bringing a small group of Service Desk and IT leaders together in Minneapolis at Improving for exactly that conversation. An intimate working session where you can compare notes, whiteboard challenges, and talk honestly about what's working and what isn't.

​Topics we will cover:

• ​How teams are using AI to cut through backlogs and reduce time to resolution

• ​Which automation investments are actually moving the needle on SLA performance

• ​How to free your team from the repetitive work that's driving burnout, without a headcount increase

​The session wraps with a happy hour. 

​Attendance is limited to keep the discussion impactful. RSVP to secure your seat.

​Bonus: Join us and receive a ticket to Opening Day at Target Field’s Thrivent Club! Seriously.