The 2026 Blueprint for Scaling AI Support: Live in Sydney

​The 2026 AI Agent Blueprint: How to Scale AI in Customer Service

​​​​AI is transforming customer experience at an unprecedented pace. As we move further into 2026, the AI Agent Blueprint reveals how leaders across customer service, CX, and AI transformation are deploying AI fast, scaling confidently, and achieving measurable business impact.

​​​​​Join fellow customer leaders in Sydney on Tuesday March 24th for an evening of networking, useful takeaways, drinks and bites. We’re bringing together industry leaders who are shaping the future of customer experience with generative AI and cutting-edge strategies.

What to Expect:

• ​​​​​The Key Steps to scaling your AI Agent: Declan Ivory, Intercom's VP of Global Support, will share insights from the Blueprint on how to sustain and expand the value of your AI Agent, avoid the plateau, and re-wire your support organization around AI.

• ​​​​Real-World Success Stories: Hear firsthand how our customers are shaping AI-powered customer journeys. Lineup to be announced soon!

• ​​​​Our latest product updates as we move into 2026, presented by our product & engineering team

• ​​​​Drinks, Networking & Live Q&A: Connect with peers, get your questions answered, and enjoy a relaxed evening with great food and drinks.

​​​​​Don’t miss your chance to stay ahead of the curve - walk away with practical strategies and new connections to power your AI journey.